I wholeheartedly recommend ProFS for Ecommerce fulfilment. We had outgrown our previous location and were looking for a new 3PL partner. Moving warehouses or 3PL is never easy and we naturally expected some teething troubles. ProFS have great systems which they keep investing in but more importantly they have wonderful, dedicated staff to make it all happen. Being one of the UK’s biggest retailers of fairy lights has it challenges for logistics in peak season when orders can be 8 times the normal level for many weeks. ProFS have admirably ‘geared up’ for our biggest and most successful year of 2016 and made it look easy. 6,000 orders on the busiest day – proved no problem at all!
We are absolutely thrilled with the move to ProFS! The team have been fantastic and the transition was met with so much support from both Michael and Craig as well as everyone in their development and support teams.
Since the transition we have seen a massive reduction in our complaint rate for deliveries and have also now been able to open our service up to new countries, which we did not have the ability to do before moving.
With ProFS I feel that rather than just employing a fulfilment service, I have gained a business partner who is genuinely committed to helping me further the growth of my company.
ProFS performs what is probably the most important process of any B2C business – delivering the product to the customer correctly and with as few processing delays and errors as possible.