Reverse Logistics

Returns are not just a necessary evil

Reverse Logistics

Reverse logistics also known as Product return is a part of Ecommerce fulfilment that cannot be overlooked. It is due process of most online consumers to carefully scrutinize the return process offered by the online retailer. Even if retailers are not required by law to accept returns, it is common practice to require retailers to declare their return policy on their website.

There are a number of reasons for customers wanting to return their purchase, varying from a mistaken purchase to dissatisfaction with the quality, size or color. When a product is returned, it has to pass inspection. Is the product still new? Was it worn? Was the packaging damaged? In the United States, abuses of the returns process allegedly cost retailers over $9 billion per year. It requires the right partner and proper planning to outsource the returns process.

We strive to make the returns process as pain-free as possible. We take in customer returns and undeliverable orders and work with you and your customer to determine the reason for the return. We inspect, advise and return good product to stock. We’ve organised pan European returns networks with our partners with local addressing, inspection and return to stock routines. With the right processes in place, a high service level can be attained.

Returns Process

Reverse Logistics requires the right 3PL partner, due process and diligent execution.