UK Administrator / Customer Services – Maternity cover [Bedford]

Division: UK

Location: Bedford

Job Title: UK Administrator / Customer Services – Maternity cover

Reports to: Head of UK Operations

Type of position: Full-time (following temp to perm period)

Hours: Approx. 42 hrs per week

Primary Job Purpose:

To provide timely and accurate administrative support to Operations Team.


  • Customer services – dealing with ad hoc customer queries via e-mail and telephone.
  • Receiving and recording visitors and ensuring they are briefed on all health and safety policies and relevant site practices.
  • Claims management.
  • Delivery scheduling.
  • Taking minutes and keeping meeting notes.
  • Customer SLA and KPI data capture and report production.
  • Assisting in co-ordination and delivery of induction training.
  • Maintaining training records.
  • Maintaining records of health and safety training.
  • Sourcing and purchasing stationary and consumables.
  • Processing customer returns.
  • General office accounts.
  • Flexibility to work in the warehouse if required.

Personality profile:

  • Dependable and trustworthy.
  • Motivated and dedicated.
  • Strong organizational skills.
  • Focus and resilience.
  • Professional telephone manner.
  • Excellent written and verbal communication.
  • A “can do” attitude and the ability to take ownership of designated tasks.
  • Ability to adapt and think on your feet.
  • Strong I.T. skills including Word, Excel and PowerPoint.


  • Salary: TBC.
  • Holidays: 28 per year Jan to Dec or pro rata (Bank Holiday inclusive).
  • Hours of work: Approx. 42 hrs per week (Two 15min paid tea breaks and 30 min unpaid lunch daily).
  • Monday to Friday between 8.00am and 6.00pm.

Start Date:


How to Apply:

Please e-mail your CV and Covering Letter to UK Operations Manager, Magdalena Kiszkiel