Specialised B2C Fulfilment
B2C Fulfilment is all about delivering products directly from brands to consumers. It relies on systems designed for efficiency, scalability, and a seamless customer experience.
High-Volume
E-Commerce Fulfilment You Can Trust
200+ Trusted Clients
1 in
10,000Order Error Rate
Same-Day DispatchUntil 2PM
Carbon NeutralWarehousing
99.99%Real-Time Inventory Accuracy
ABOUT US
Why
Choose Us
Choosing the right 3PL partner is a critical business decision. At Pro FS, you gain a logistics partner who offers cutting-edge technology, strategic expertise, and human-first support, a robust fulfilment ecosystem designed for long-term success. Your growth is our priority, and our 100% order accuracy guarantee reflects our unwavering commitment to excellence.
20+Years of Experience
We don’t just fulfil orders – we help brands scale with confidence, efficiency, and a partner who understands the demands of high-volume E-Commerce.
OUR SERVICES
Full-Service 3PL Partner for
E-Commerce & Subscription Brands
Subscription Box Fulfilment
Subscription box fulfilment ensures that carefully selected products reach subscribers regularly, creating a consistent and engaging consumer journey.
Amazon FBA & FBM Services
Amazon FBA Prep involves getting products ready for fulfilment by Amazon, including labeling, packaging, and ensuring they meet Amazon’s strict requirements for delivery.
FBM (Fulfilled by Merchant) services cover storage, packing, and direct shipping from the seller’s location to the customer, giving sellers more control over their fulfilment process.
Wholesale Orders Handling
Wholesale order handling focuses on efficiently managing bulk orders, typically placed by retailers, distributors or business clients. This process often involves special pricing, customised packaging, and tailored shipping solutions to meet the unique needs of B2B customers.
Returns Handling & Customer Service Support
Returns handling includes inspection, restocking or appropriate disposition of returned goods. Paired with dedicated customer service support, this process ensures prompt assistance with inquiries, complaints, and product issues, aiming to resolve problems and uphold customer satisfaction.
"Guaranteed accuracy with scalable, state of the art technology"
Go Global Without the Fulfilment Headaches
We manage returns, compliance and delivery, so your customers never notice the border.
- Fast Delivery Across Europe
- DDP (Delivered Duty Paid) Shipping Expertise
- UK & EU Returns Handling
- Trusted by US & APAC Brands
- Competitive Rates Due to High Volume Processing
UK Within
24 Hours
We offer fast, cost-effective UK delivery using top carriers like Royal Mail, EVRi, DPD, ensuring optimal service levels from our advanced fulfilment centre.
OUR PROCESS
A Proven, Precise Process Designed to Scale with Your Growing Business.
Step 1
Robust Inbound Processing and Inventory Management
Step 2
Robotic Picking & Quality Packing
Step 3
Multicarrier Shipping & Returns Capability
OUR DIFFERENCE
What Makes Us
Different
1 in 10,000 Error Rate
Your customers get what they ordered, every time
Real-Time Inventory & Order Status Visibility
Know what’s in stock and where your orders are
Same-Day Dispatch
Orders out until 2PM
API-Ready Systems
Built for modern and evolving tech stacks
Cloud-Based Dashboards
Control your fulfilment operations from anywhere, anytime
Direct Carrier Integrations
Seamless connections with leading couriers for faster, cheaper delivery
Intelligent Pick Automation
Faster picking powered by smart automation - built for high volume
Multi-Channel Solution
Consolidate your orders from Shopify, Amazon, B2B and more
Agile Demand Management
Adapt quickly to peaks, promotions and product launches
Direct Communication Channels
Speak directly to the experts handling your fulfilment
TECHNOLOGY
Cutting-Edge Fulfilment Technology That Integrates Seamlessly With Your Tech Stack
Real-time Inventory Management and Order Syncing
Cloud-based Client Dashboard
Direct integrations with Shopify, Magento and more.
API & EDI support
Fulfilment
SoftwareOur WMS powers B2C e-commerce with full visibility, control, and API integration. Built on resilient cloud infrastructure, it handles batch tracking, serialised inventory, and complex workflows - ensuring accuracy, compliance, and scalability.
Geek+ Robotics
IntegrationOur partnership with Geek+ brings advanced robotics to fulfilment. Fully integrated with our WMS, it optimises picking with intelligent automation, real-time inventory control, and task allocation. High-density storage boosts space and throughput, while synchronising AMRs with OrderFlow ensures precise, scalable fulfilment for high-volume B2C.
Carrier
ManagementOur system uses rules-based carrier selection to optimise each shipment by cost, speed, destination, and parcel size. We work with clients to tailor routing strategies that balance cost and service, ensuring reliable and timely fulfilment.
Fast, Reliable & Accurate Since 2004.
Helping SMEs Scale High-Volume Sales
Speak to an Expert
Founded in
2004
Cubic meters of capacity
165,000
Years in fulfilment
20+
We started small. We scaled fast. Now, we help you do the same.
Professional Fulfilment Services (‘Pro FS’) is built by operators, for operators. We know what fast-moving brands need, because we’ve had the experience.
Founded in 2004, Pro FS began operations when “third party e-commerce fulfilment” was still a new concept. Today, with over 20 years of experience, we operate from a state-of-the-art facility in Milton Keynes, located in the UK’s Golden Logistics Triangle, offering 165,000 cubic meters of capacity.
We deliver tailored, cost-effective, scalable fulfilment solutions to help SMEs thrive globally. With UK-based warehousing and strategic global carrier partners, we enhance efficiency, profitability, and growth worldwide – seamlessly.
But we’re more than logistics. As an owner managed business, we take pride in providing personalised support, where clients, suppliers and team are treated as partners, not numbers. Our culture fosters trust, collaboration, and commitment to mutual success.
Fulfilment That’s Fast & Responsible
We’re committed to doing better for your brand, your customers and the planet.
- Carbon Offsetting Programme
- Carbon-Neutral Warehousing
- 100% Recyclable Packaging
- Eco-Certified Supply Chain Partners
- Continuous Sustainability Reporting
Our Facility
Pro FS operates a state-of-the-art fulfilment centre in Milton Keynes’ G-Park, within the UK’s Golden Logistics Triangle. Overlooking Willen Lake, the 165,000m³ warehouse leverages advanced automation to process thousands of daily orders, while prioritising staff well-being and operational sustainability.
The facility boasts impressive sustainability credentials, including:
- BREEAM 'Excellent'
- Planet Mark certification
- WELL-ready
- Low energy LED lighting
- EV charging points
- Bicycle storage
It’s fully powered by zero-carbon electricity and solar energy, with rainwater harvesting and recycled materials integrated into operations. All packaging is company-sourced, and 100% of waste is recycled. Environmental performance is continuously monitored via analytics systems.
TESTIMONIALS
Real Results from
Brands Like Yours
“Pro FS performs what is probably the most important process of any B2C business – delivering the product to the customer correctly and with as few processing delays and errors as possible.”
Arun Narayanan
CEO, Owner
“We are absolutely thrilled with the move to Pro FS! The team have been fantastic, and the transition was met with so much support from both Michael and Craig as well as everyone in their development and support teams.
Since the transition we have seen a massive reduction in our complaint rate for deliveries and have also now been able to open our service up to new countries, which we did not have the ability to do before moving.”
Head of Design
“Pro Fulfilment took our order accuracy from 97% to 99.99%. That’s a game-changer for our customer experience.”
Head of Ops
D2C Skincare Brand
“I can’t recommend Pro FS highly enough. They are our most reliable 3PL partner globally.”
SVP, CX & OPERATIONS
International Tech-focused Beauty Brand
“I wholeheartedly recommend Pro FS for Ecommerce fulfilment. We had outgrown our previous location and were looking for a new 3PL partner. Moving warehouses or 3PL is never easy and we naturally expected some teething troubles. Pro FS have great systems which they keep investing in but more importantly they have wonderful, dedicated staff to make it all happen. Being one of the UK’s biggest retailers of fairy lights has it challenges for logistics in peak season when orders can be 8 times the normal level for many weeks. Pro FS have admirably ‘geared up’ for our biggest and most successful year and made it look easy.6,000 orders on the busiest day – proved no problem at all!”
Tim Naughton
Managing Director
“We’ve grown 3x since switching fulfilment. Their team feels like an extension of ours.”
Founder
Subscription Box Brand
“With Pro FS I feel that rather than just employing a fulfilment service, I have gained a business partner who is genuinely committed to helping me further the growth of my company.”
Sue Burns
Owner
“I have been working with Pro FS for three years, and in that time, we have implemented an end-to-end process for inbounding, storage, pick&pack, final mile solutions and returns.
The processes and SLA’s hold astonishingly well, which is an indication of that the processes are thorough and followed through to the extreme. We have a birds-eye view of the 3PL industry and can say Pro FS has one of the best numbers here. I would definitely work with Pro FS again. As a cherry on top, people at Pro FS are really nice, have a smile on their face, yet very professional.”
Kalle Bremer
Head of Operations
“We ship across the UK and Europe now, stress-free.”
General Manager
US-based Consumer Electronics Brand
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