Faqs
Frequently Asked Questions
We understand that clarity is key. Our FAQ section provides concise and accurate answers to the most common questions regarding our services, processes, and policies. Explore the answers below to quickly find the information you need, or reach out to our support team for further assistance.
Our site is fully secured. The warehouse facility has security alarms in operations, which connect directly to the local police. There is an access control in place to ensure only authorised personnel have entry to the facilities, and all warehouse areas are under CCTV surveillance.
We have integrations to Shopify, Magento, NetSuite, Skubana, eBay, Amazon as well as channel managers like Volo, Linnworks, Channeladvisor and also ERP systems including MNP and Khaos Control.
With a comprehensive API we can easily connect to new platforms when required.
While Pro FS work with wide range of products, there are certain products that we do not handle. These include perishables, hazardous materials, guns or ammunition.
Typical client launches take between 4 and 6 weeks.
Full details can be found in our API document which can be requested by sending us a quick message through the contact from.
Yes, we provide you with access to cloud based portal where you can view your inventory, order status and access all relevant reports.
To offer competitive stock receipt SLA, we require all deliveries to be scheduled in advance.
Whether sending pallets or boxes, goods should be secured for transport and clearly labeled to allow speedy receipt.
Feel free to reach out for detailed procedure via our contact form.
We work with most of the major carriers including Royal Mail, DHL, DPD, EVRi, Whistl, FedEx and others.
We are the proud occupiers of a new fulfilment centre based in Milton Keynes. It is situated within the UK’s Golden Logistics Triangle and provides some 165,000 meters of cubic capacity.
We charge by pallet or tote, dependent on product size and turn.
As standard, we do not recommend despatch notes, these are replaced by e-mail confirmation. However, if it is vital to your business model, we can print a packing slips to accompany your orders, which can be multi-lingual, multi-brand and include returns information.
Yes, we can cater for multiple sells channel.
We offer multiple packaging options from economy mailer bags to premium cardboard solutions.
Yes, we can process returns for you and provide you with returns management portal so you can see what is going on.
No, we ask all of our Clients to perform this function.
We are able to offer variety of VAS; from rework, relabeling, repacking to bundling and kitting.
We have specialist experience in hybrid solutions handling B2B as well as B2C fulfilment.
Yes, our processes and service model are optimized for medium to large sized retailers shipping from 2,000 orders per month and upwards.
No, if you are shipping order quantities that we have agreed together then we’re not charging extra fees.
We offer same day dispatch for orders received by 2pm Monday to Friday.