How secure is the Pro FS warehouse? Our site is fully secured. The warehouse facility has security alarms in operations, which connect directly to the local police. There is an access control in place to ensure only authorised personnel have entry to the facilities, and all warehouse areas are under CCTV surveillance.

What E-commerce platforms can Pro FS handle?

What shopping carts do you work with? We have integrations to Shopify, Magento, NetSuite, Skubana, eBay, Amazon as well as channel managers like Volo, Linnworks, Channeladvisor and also ERP systems including MNP and Khaos Control. With a comprehensive API we can easily connect to new platforms when required.

What sorts of products can Pro FS process?

Are there products you do not accept? While Pro FS work with wide range of products, there are certain products that we do not handle. These include perishables, hazardous materials, guns or ammunition.

How long does it take to setup service?

How long does it take to launch? Typical client launches take between 4 and 6 weeks.

Do you have an API to connect to my shipping cart?

What APIs do Pro FS have? Full details can be found in our API document which can be requested by sending us a quick message through the contact from.

Can I see my inventory and order status real-time?

Will I have real-time visibility of my store? Yes, we provide you with access to cloud based portal where you can view your inventory, order status and access all relevant reports.

How do I prepare goods to send to you?

What is your inbound process? To offer competitive stock receipt SLA, we require all deliveries to be scheduled in advance. Whether sending pallets or boxes, goods should be secured for transport and clearly labeled to allow speedy receipt. Feel free to reach out for detailed procedure via our contact form.

What carrier options do you provide for shipping my goods?

Which carrier is going to carry my parcels? We work with most of the major carriers including Royal Mail, DHL, DPD, EVRi, Whistl, FedEx and others.

Where are you located?

Where is your fulfilment centre located? We are the proud occupiers of a new fulfilment centre based in Milton Keynes. It is situated within the UK’s Golden Logistics Triangle and provides some 165,000 meters of cubic capacity.

Do you charge for storage?

Do you charge for storage? We charge by pallet or tote, dependent on product size and turn.

Do you include despatch notes with my orders?

Will you send despatch notes with my orders? As standard, we do not recommend despatch notes, these are replaced by e-mail confirmation. However, if it is vital to your business model, we can print a packing slips to accompany your orders, which can be multi-lingual, multi-brand and include returns information.

Can I send orders from multiple selling channels?

Can I send orders from multiple selling channels? Yes, we can cater for multiple sells channel.

What packing options do you provide?

What packing options do you provide? We offer multiple packaging options from economy mailer bags to premium cardboard solutions.

Do you accept returns from my customers?

Do you accept returns from my customers? Yes, we can process returns for you and provide you with returns management portal so you can see what is going on.

Can Pro FS act as importer of record?

Can Pro FS act as importer of record? No, we ask all of our Clients to perform this function.

What sort of value added services can you offer?

Do you offer value added services? We are able to offer variety of VAS; from rework, relabeling, repacking to bundling and kitting. We have specialist experience in hybrid solutions handling B2B as well as B2C fulfilment.

Do you have a minimum order quantity?

Do you have a minimum order quantity? Yes, our processes and service model are optimized for medium to large sized retailers shipping from 2,000 orders per month and upwards.

Do you charge a fixed monthly fee?

Do you charge a fixed monthly fee? No, if you are shipping order quantities that we have agreed together then we’re not charging extra fees.

How quickly do you send the orders?

How quickly do you send the orders? We offer same day dispatch for orders received by 2pm Monday to Friday.

FAQ - Pro FS

What about security?

How secure is the Pro FS warehouse?
Our site is fully secured. The warehouse facility has security alarms in operations, which connect directly to the local police. There is an access control in place to ensure only authorised personnel have entry to the facilities, and all warehouse areas are under CCTV surveillance.
What E-commerce platforms can Pro FS handle?

What shopping carts do you work with?
We have integrations to Shopify, Magento, NetSuite, Skubana, eBay, Amazon as well as channel managers like Volo, Linnworks, Channeladvisor and also ERP systems including MNP and Khaos Control.
With a comprehensive API we can easily connect to new platforms when required.
What sorts of products can Pro FS process?

Are there products you do not accept?
While Pro FS work with wide range of products, there are certain products that we do not handle. These include perishables, hazardous materials, guns or ammunition.
How long does it take to setup service?

How long does it take to launch?
Typical client launches take between 4 and 6 weeks.
Do you have an API to connect to my shipping cart?

What APIs do Pro FS have?
Full details can be found in our API document which can be requested by sending us a quick message through the contact from.
Can I see my inventory and order status real-time?

Will I have real-time visibility of my store?
Yes, we provide you with access to cloud based portal where you can view your inventory, order status and access all relevant reports.
How do I prepare goods to send to you?

What is your inbound process?
To offer competitive stock receipt SLA, we require all deliveries to be scheduled in advance.
Whether sending pallets or boxes, goods should be secured for transport and clearly labeled to allow speedy receipt.
Feel free to reach out for detailed procedure via our contact form.
What carrier options do you provide for shipping my goods?

Which carrier is going to carry my parcels?
We work with most of the major carriers including Royal Mail, DHL, DPD, EVRi, Whistl, FedEx and others.
Where are you located?

Where is your fulfilment centre located?
We are the proud occupiers of a new fulfilment centre based in Milton Keynes. It is situated within the UK’s Golden Logistics Triangle and provides some 165,000 meters of cubic capacity.
Do you charge for storage?

Do you charge for storage?
We charge by pallet or tote, dependent on product size and turn.
Do you include despatch notes with my orders?

Will you send despatch notes with my orders?
As standard, we do not recommend despatch notes, these are replaced by e-mail confirmation. However, if it is vital to your business model, we can print a packing slips to accompany your orders, which can be multi-lingual, multi-brand and include returns information.
Can I send orders from multiple selling channels?

Can I send orders from multiple selling channels?
Yes, we can cater for multiple sells channel.
What packing options do you provide?

What packing options do you provide?
We offer multiple packaging options from economy mailer bags to premium cardboard solutions.
Do you accept returns from my customers?

Do you accept returns from my customers?
Yes, we can process returns for you and provide you with returns management portal so you can see what is going on.
Can Pro FS act as importer of record?

Can Pro FS act as importer of record?
No, we ask all of our Clients to perform this function.
What sort of value added services can you offer?

Do you offer value added services?
We are able to offer variety of VAS; from rework, relabeling, repacking to bundling and kitting.
We have specialist experience in hybrid solutions handling B2B as well as B2C fulfilment.
Do you have a minimum order quantity?

Do you have a minimum order quantity?
Yes, our processes and service model are optimized for medium to large sized retailers shipping from 2,000 orders per month and upwards.
Do you charge a fixed monthly fee?

Do you charge a fixed monthly fee?
No, if you are shipping order quantities that we have agreed together then we’re not charging extra fees.
How quickly do you send the orders?

How quickly do you send the orders?
We offer same day dispatch for orders received by 2pm Monday to Friday.

What about security?