Total Cost of Fulfilment: How to Model and Compare Providers For CFOs, few decisions carry as much long-term financial weight as choosing, or changing, a fulfilment partner. On the surface, the numbers often seem straightforward: a storage fee here, a pick-and-pack rate there, shipping costs layered on. But the real economics of high-volume e-commerce fulfilment…

When E-commerce Growth Outpaces Your Fulfilment Partner: How to Spot the Signs Early In today’s hypercompetitive e-commerce environment, delivery and fulfilment have become almost as important as the product itself. Nearly 65% of online shoppers have abandoned a purchase due to delivery delays or high shipping costs, a stark reminder that fulfilment bottlenecks directly affect…

How Fulfilment Impacts Customer Lifetime Value In e-commerce, few performance measures are as closely linked to sustainable growth as customer lifetime value (CLV). The ability to not only acquire but also retain customers, encourage repeat purchases, and strengthen brand advocacy is central to scaling effectively. While marketing and product quality receive much of the attention,…

Fulfilment RFP Mistakes That Kill Your Negotiating Power In today’s growing e-commerce and retail environment, selecting the right third-party logistics (3PL) provider through a Request for Proposal (RFP) is a high-stakes process. Done well, a fulfilment tender can unlock efficiency, scalability, and long-term cost savings. Done poorly, it can erode negotiating power, saddle businesses with…

Inside the First 90 Days: How to Measure If Your 3PL is Delivering Bringing a new 3PL partner on board is a high-stakes decision. The right partnership can unlock scalability, efficiency, and customer satisfaction. The wrong one can introduce risk, operational disruption, and hidden costs. In the first 90 days, operations directors are under pressure…

3PL Trends in 2025 and Beyond: Robotics, Data, and Why Flexibility Beats Automation The Changing Shape of Fulfilment The e-commerce fulfilment sector is entering a new phase in 2025. Retailers facing rising customer expectations, volatile supply chains, and competitive online marketplaces are demanding more from their third-party logistics (3PL) partners. Automation, artificial intelligence, and robotics…