100% Order Accuracy or your Money back, Guaranteed!

Fulfilment Services

First we take a step back and agree a plan with you. This will involve looking at your customer base, time to serve, on-line shop cut-offs, your competition, source of goods, customs tariffs, tax and of course your growth plans.

Some clients with international needs have recognised that the investment cost of duplicating fast moving products in multiple locations to get the best results and a competitive advantage, is the way to go. For others it’s a matter of maximising availability and the fastest possible delivery time.

We will work with you to make sure our objectives are aligned and to meet your go-live target, your year-end goal or whatever challenge you put to us.

Warehousing

There is more to Storage: Scalability, Efficiency, and Security

From inspection of “Goods In” all the way through to “Shipping”, you need to know that your stock is handled with care and stored securely. We provide you with scalable storage based on your business needs, so that you only pay for what you use. Aisles and rows are organised and sequenced for efficiency and speed. If you need us to hold regulated or controlled products we can often meet those standards. We are registered with the Veterinary Medicines Directorate among others. [Read more about Warehousing]

Pick,Pack and Dispatch

The most Critical Parts of our Operation

We recognise the importance of ensuring that these processes are managed and controlled in a way that gives you the confidence that your customers will get what they ordered. Our commitment to you is simple: 100% order accuracy or your money back, guaranteed! In addition we will be happy to advise you on your packaging options that will limit damage in transit as well as keeping your costs under control. We buy internationally and share the benefits of our buying power. We can also look at using your own branded packaging where appropriate. Where necessary, we also prepare our clients bulk orders for delivery into Amazon FBA. [Read more about Pick, Pack and Despatch]

Returns

Returns are not just a neccesary evil

We strive to make the process as pain-free as possible. We take in customer returns and undeliverable orders and work with you and your customer to determine the reason for the return. We inspect, advise and return good product to stock. We’ve organised pan European returns networks with our partners with local addressing, inspection and return to stock routines. With the right processes in place, a high service level can be attained. Customer satisfaction guranteed! [Read more about Returns]

Freight Services

We arrange air and sea freight for many of our clients from for instance China into Europe, but also into the USA from the UK.

Customer Service & Support

As your partner, we offer outstanding customer support. Happy customers is what makes us tick.

Inventory Management

Stock checks, expiry date management, replenishment and goods in routines with real time data through our systems.

End-to-end Services

Our service can be modular or span from Freight to Last Mile Delivery with every step in between.

Order Processing

Whether through a simple spreadsheet, FTP or an API, we will keep you in touch with the status of your orders.

Consulting Services

10 years of experience in the Global eCommerce Fulfilment business is a value you can benefit from.

Courier & Delivery Management

We work with most of the UK’s and Europe’s biggest postal operators and courriers. This means we can focus on speed and flexibility.

4PL Services

We offer full service for Brick-and-Mortar businesses that are ready to go online, or take it to the next level.

Join the many clients who love us!

Clients from 3 continents covering a myriad of products and sectors with consumers in over 120 countries.

I wholeheartedly recommend ProFS for Ecommerce fulfilment. We had outgrown our previous location and were looking for a new 3PL partner.

Tim Naughton / Managing director

We are absolutely thrilled with the move to ProFS! The team have been fantastic and the transition was met with so much support from both Michael and Craig as well as everyone in their development and support teams.

Jean-Paul Bouic / Head of Design

With ProFS I feel that rather than just employing a fulfilment service, I have gained a business partner who is genuinely committed to helping me further the growth of my company.

Sue Burns / Owner

ProFS performs what is probably the most important process of any B2C business – delivering the product to the customer correctly and with as few processing delays and errors as possible.

Arun Narayanan / CEO, Owner
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10 Secrets of Ecommerce Excellence

Running an online business takes serious effort. Competition lurks around every corner and industry best practice should be your guide to take your business ahead of the curve. Too many ecommerce entrepreneurs miss out where one critical element is concerned: The Supply Chain. If you’re ready to crank it up a notch, download our latest eBook and discover how to take your online business to the next level.

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Address:

Woburn Road Industrial Estate Kempston

Phone:

+44 (0)20 3581 7944

Email:

info@profulfilment.com

We are open:

Mn-Fr: 8AM-8PM