This notice explains how Professional Fulfilment Services Limited, trading as Pro FS, uses personal information when you visit profulfilment.com, contact us or ask to receive updates.
Who we are and how to contact us
Professional Fulfilment Services Limited (company number 06586100), trading as Pro FS, is the controller for personal information processed through this website. Its registered office is Unit1, G Park Milton Keynes Tongwell Street, Fox Milne, Milton Keynes, England, MK15 0SF. For privacy requests, email info@profulfilment.com.
Information we use
Enquiries and contact requests
When you complete an enquiry form, we receive the information you enter: your name, business name, work email address, phone number, monthly order volume, product category, number of SKUs, any optional message and, on the Overseas form, your location. The website also adds the page and form source so we can understand the context of your request.
Website enquiry notifications are received in Microsoft 365. Within Professional Fulfilment Services Limited, business access to those notifications is limited to the CEO, CFO, Head of Operations roles. Microsoft and other necessary service providers may process information to provide, secure and support their services.
Newsletter requests
The website currently accepts newsletter requests and collects the email address you provide with that request. Pro FS is not currently operating a newsletter. If future newsletters begin, they will include an unsubscribe link.
Technical and security information
We use technical information needed to operate and protect the website. This includes limited request and security information, short-lived rate-limiting data, and reCAPTCHA checks on enquiry forms.
Optional analytics information
If you choose Analytics cookies, Google Analytics 4 processes standard analytics information about website use. This can include user and session statistics, approximate location, browser and device information, usage/session information, and the event information described below. The site removes query strings and fragments from the initial page location it supplies and, for an external referrer, supplies only that website’s origin rather than its path. This page-location control does not mean that Google processes no other standard Analytics data.
Pro FS does not send a custom Google Analytics User-ID. Google Analytics uses pseudonymous client and session identifiers in its first-party cookies after Analytics has been accepted; these identifiers are distinct from a custom User-ID. The site does not use custom Analytics code to read or send enquiry field values, names, email addresses, phone numbers or message text.
The Google Analytics property has enhanced measurement enabled. Where matching content is present, it can automatically measure page views, scrolls, outbound-link clicks, site-search results, supported video engagement, file downloads and form interactions. These events can include page/referrer information, link or file URLs and labels, a recognised search term, or form metadata such as a form ID, name, destination and submit-button text. They do not use the values typed into our enquiry fields. For Pro FS campaign links, the site keeps only approved non-personal source and medium labels for LinkedIn, newsletter and referral traffic after consent; it does not send a campaign label.
Why we use information
We use enquiry information to respond to business requests and consider a potential service relationship. We use newsletter-request information to record interest in future updates. We use security information to protect forms and the website. We use optional analytics to understand general website use and improve the site.
Our lawful bases depend on the purpose. We rely on legitimate interests to operate, secure and improve the website and to handle business enquiries; where relevant, we rely on taking steps at your request before entering a contract. We rely on consent for optional Analytics and any future marketing newsletter. We may also retain or disclose information where necessary to comply with a legal obligation.
Sharing and international transfers
Our current website services include Manus for hosting and owner notifications, Microsoft 365 for enquiry-notification mailboxes, Google for reCAPTCHA, Maps and—only if you accept—Google Analytics, and Heyzine for the Free Guide flip-book. Microsoft 365 receives enquiry notifications. Google Maps and the Heyzine flip-book are not loaded in an iframe until you choose the informed control on the relevant page; selecting it sends technical information to that provider, which may set cookies.
Some providers may process personal information outside the UK. Google and Microsoft publish data-processing and transfer terms that address relevant international transfers, including Standard Contractual Clauses or other safeguards where their terms apply. Manus describes processing end-user data under a customer’s instructions and international transfers in its published privacy policy; Heyzine publishes its privacy policy and Data Processing Agreement. The applicable location, transfer route and contractual safeguards depend on the relevant service and agreement.
Retention
We keep personal information only for as long as necessary for the purpose described above, including responding to an enquiry, administering requested updates, meeting legal obligations and resolving issues.
We delete or anonymise unsuccessful enquiry records 12 months after our last meaningful contact. Active discussions and information needed to meet legal obligations are handled separately.
Your rights and complaints
Depending on the circumstances, you may ask us for access to, correction or deletion of your information; restriction of its use; an objection to processing; or a copy in a portable format. You may withdraw consent for optional analytics through and may ask to stop marketing updates by contacting us at info@profulfilment.com.
If you are unhappy with how we handle your information, please contact us first. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Cookies and third-party services
Our Cookie Policy explains the site’s preference technologies, optional analytics cookies, and the separate behaviour of reCAPTCHA, Google Maps and Heyzine. Choosing or rejecting Analytics does not control reCAPTCHA. Maps and Heyzine are loaded only when you choose their informed controls.
We will review this notice when website services or personal-data uses change.